LIMITED TIME OFFER - FREE SHIPPING ON ALL ORDERS!

FAQ

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. Your details will not be passed on to a third party.

I’ve already submitted my order, but I need to make a change! What do I do? Is it too late?

We process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust an order is to send an email to support@americandecorfactory.com

I placed an order but I didn't receive a confirmation email...what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there or e-mail us for confirmation.

How long does shipping take?

USA: 14-21 days business days; Internationally: 21-30 business days. We'll send you a tracking number to track your order once shipped. We're here 24/7 for any enquiries regarding your order(s).

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! usually 3-5 business days after you place the order.

What payment methods do you accept?

At this time, we accept payment via PayPal and all major Credit and debit Cards.